Privacy Policy

The vessel in question, any replacement vessel, it’s or their owners, operators, staff, agents, charterers, tenders, launches, and associated facilities (collectively referred to as "our," "we," "us," or "our Group"), as well as its direct and indirect holding companies, subsidiaries, affiliates, designees, agents, assignees, or successors, are all dedicated to protecting your privacy. We offer this Privacy Policy to help you make educated decisions and feel secure about giving us your personal information. It outlines our procedures as well as how you may decide to utilize your personal data.

When you make a reservation, become a member of one of our membership programs, make a reservation, sign up to receive e-mail or other promotions in the future, or when you otherwise communicate with us thereby necessitating the consent of relevant law, you will be required to agree to the terms of this privacy statement. Otherwise, it will be deemed that you have agreed to the conditions of this privacy policy by devoting to our services.

Kinds of Personal Information We Gather:

• When you engage with us, we gather the personal information you give us, including in the following ways:
• Go to cruisesnaps.com and take a look.
• Use our website to join one of our mailing lists, send us an inquiry, or subscribe to our newsletter;
• Provide information to purchase any of our services or to make a reservation for one of our cruises (directly through our website or indirectly through travel agencies or IBS Software PTE Ltd);
• Contact us, send us an inquiry, or get in touch with us via text, phone, video chat, email, or direct message;

The reason for gathering:

• In order to process your request for, administer, or provide any of our products or services, 
• Including but not limited to processing your membership application or cruise booking request, we may use your personal data. 
• To process, manage, and confirm your travel arrangements, including sending you your booking confirmation, enabling you to make and modify reservations to board the cruise, checking you in when you board the ship, tracking you, and providing you with additional products and services onboard the vessel (e.g. when you make purchases at our stores, eateries, and gaming establishments)]; 
• for running the membership programs, such as setting up and maintaining your online account or accounts, tracking points, providing related benefits and services (such as members: (a) receiving assistance from the Guests Services Department with their cruise requirements; (b) being granted access to special events, sales, discounts, and giveaways; (c) tracking, accruing, and using membership points; and (d) obtaining additional special products and on-board services), customer relationship management, continuous research and program development, and providing news and information to members of the membership programs;

Implications of Not Providing Personal Information:

It is your choice to determine what, and the extent of personal information to be made available to us. But we may fail to meet our obligations under the law, or to carry out your instructions (particularly in Germany) unless you provide some information, as marked by an asterisk or otherwise, as indicated as required.

Keeping your personal data:

• With no restriction, we will retain your personal information as long as need be to accomplish the objectives in this privacy policy unless the law or a longer retention period is required.
• Our retention durations are determined by the following criteria: 
• The period of time that we maintain a relationship with you and offer our services to you (for instance, as long as you continue to use our services or have a membership account with us);
• Any legal obligations we may have (such as under certain laws we may be required to hold your transaction records during a certain period before erasing them); and whether retention is sensible in light of any of our legal duties (such as statutes of limitation, litigation, or regulatory investigations).
• Your individual data shall be removed or anonymized at end of retention period.

Protection of your personal information:

• Considering the risks associated with the processing as well as the nature and sensitivity of the personal data, we take reasonable and adequate precautions to protect your personal data from loss, misuse, unauthorized access, disclosure, modification, and destruction.
• To safeguard your data and the systems in which it is stored, we employ technical protections including access restriction, password security, and a unique user ID for authentication. Additionally, we employ operational safeguards to protect the data, such as restricting access to the databases that house our reservation data.

Notification of Data Breach:

• Any breach that occurs (in relation to personal data) must be immediately reported to our Data Protection Officer.
• In case of a breach of personal data that risks your rights and liberties (such as causing you to incur financial loss, have your confidentiality violated, or being discriminated against, or have your reputation damaged, or suffer any other major social or economic loss), the data protection officer must report the incidence to the relevant supervisory authority without delay-- within 72 hours of learning about the incident, at the very least.
• Should a breach of personal data be expected to have a significant impact on your rights and freedoms (in other words, to a greater extent than that envisaged in Clause 9.2), the Data Protection Officer should ensure that the breach is communicated to all the Data Subjects that may be involved in it in a direct and timely manner.
• Notifications of data breaches must contain the following details:
• the types of data subjects involved and the approximate number of them;